常見問題 FAQ
常見問題
Q：貨物只以英鎊計算嗎？
A： 對，本網站所顯示的價格以英鎊 GBP 為單位，並以英鎊結算。請留意相關支付服務提供商的對換率、所收取的任何貨幣轉換費和額外費用。
Q： 訂單免運費是什麼意思？
英國的訂單滿 £50 可享受免運費優惠；海外的訂單滿 £100 可享受免運費優惠。這項優惠包括您所購買產品的費用，而不包括英國境內訂單的增值稅(VAT)，亦不包括郵費。
Q： 如何使用折扣碼？
A：符合條件的客戶會預先收到折扣碼，請在結帳時輸入。請留意折扣碼的使用期限。
Q： 如果我使用了折扣碼，是否仍然可以享用「訂單免運費」的優惠？
A： 可以。英國的訂單滿 £50 可享受免運費優惠；海外的訂單滿 £100 可享受免運費優惠。請注意，當中所指「英國訂單 £50」和「海外訂單 £100」，是指使用折扣碼後的價格。換句話說，當您使用了折扣碼後，對於英國的訂單，只要折扣後的價格達到 £50 或以上，而對於海外的訂單，只要折扣後的價格達到 £100 或以上，即可享受免運費的優惠。
Q： 有何付款方法？
A：我們提供多種付款方式，包括信用卡、Debit卡、Google Pay和 Apple Pay。您可在結帳時選擇適合的方式付款。
Q：通常多少時間收到貨品？
A：我們會盡快處理每個訂單，但請體諒《綠豆》團隊人手有限，請預落單後一般會於一個月內收到訂購貨品。由於不同地區的關稅和清關程序，海外訂單一般需時較長。
Q：可以取消訂單或退貨嗎？
A：根據消費者法規，您有權在收到貨物之日起不遲於14天內取消訂單。請以書面方式透過電子郵件提出取消請求。您必須保管好貨物，不得使用，並將其退回原包裝中。電郵：beanystore@greenbean.media
Q: 如何安排退款？
A：一旦我們確認接受您的退貨，我們將安排退款。退款金額將透過你付款途徑退回，通常需時數個工作日。
Q：聯絡方法？
A：歡迎電郵至 beanystore@greenbean.media
Q: Are the goods priced solely in British pounds?
A: Yes, the prices displayed on this website are in British Pounds (GBP) and are settled in GBP. Please be aware of the exchange rates provided by your payment service provider, as well as any currency conversion fees and additional charges that may apply.
Q: What does "Free Shipping" work?
A: In the UK, orders over £50 are eligible for free shipping; for overseas orders, free shipping is for orders over £100. This offer covers the cost of the products, excluding VAT for orders within the UK, as well as postage fee.
Q: How do I use a discount code?
A: Eligible customers will receive a discount code in advance. Please enter the code during checkout. Please be mindful of the code's expiration date.
Q: If I use a discount code, can I still benefit from "Free Shipping"?
A: Yes, you can. In the UK, orders over £50 are eligible for free shipping; for overseas orders, free shipping is for orders over £100. Please note that when we refer to “£50 for UK orders” and “£100 for overseas orders”, we are referring to the prices after applying the discount code. In other words, for UK orders, as long as the price after applying the discount reaches £50 or more, and for overseas orders, as long as the price after applying the discount reaches £100 or more, you will be eligible for free shipping.
Q: What payment methods are available?
A: We offer various payment means, including credit cards, debit cards, Google Pay and Apple Pay. You can choose the appropriate payment method during checkout.
Q: How long does it usually take to receive the products?
A: Our team at "Green Bean" is doing our best to process your order as quickly as we can. Just keep in mind that we are a small but dedicated crew. You should typically receive the products within one month from the time you placed your order. Overseas orders generally take longer due to customs and clearance procedures in different regions.
Q: Can I cancel an order or return items?
A: According to consumer regulations, you have the right to cancel an order within 14 days from receiving the products. Please make the cancellation request in writing via email. Please keep the goods in good condition, not to use them, and return them in their original packaging. Email: beanystore@greenbean.media.
Q: How can I arrange a refund?
A: Once we confirm the acceptance of your return, we will arrange a refund. The refund amount will be returned through your original payment method and usually takes a few working days.
Q: How can I get in touch with you?
A: You're welcome to email us at beanystore@greenbean.media.